1. General Terms and Conditions

1.1. These terms and conditions (“Terms and Conditions”) of NORDEL UAB, registration No. 305208104, registered address: Ukmergės 369A, Vilnius, LT-12142, Lithuania, VAT No. LT100012491119 (“Company”), are a binding legal document, which establishes the rights, obligations and liability of the Company and the buyer ordering the Goods as well as any other provisions relating to the purchase and sale of Goods offered by the Company.

1.2. In addition to these Terms and Conditions, Buyers are subject to the Company’s Privacy Policy and Rules for Returning the Goods (“Returns Rules”) available at www.nordel.lt.

1.3. By ordering the Goods, the Buyer confirms that he/she accepts the Terms and Conditions (including, without limitation, the Company’s Privacy Policy and Returns Rules). Once the Buyer has acknowledged receipt of the Terms and Conditions, the Buyer undertakes to abide by and comply with them. By ordering the Goods, the Buyer agrees to the application of the Terms and Conditions and confirms that he/she has understood them. In the event that the Buyer has not read and/or understood the Terms and Conditions or does not agree with them, the Buyer shall not be able to order the goods.

1.4. The Company has the right to unilaterally change the Terms and Conditions. The Company shall inform the Buyer in advance (at least 30 days in advance) of any material changes to the Terms and Conditions using the available contact details. The Buyer may disagree with the changes to the Terms and Conditions and this shall not affect his/her previous orders. Changes to the Terms and Conditions shall enter into force on the date of their publication. If the Buyer has not objected to the changes to the Terms and Conditions within the notice period and continues to order goods from the Company in any way, the Buyer shall be deemed to have accepted all changes to the Terms and Conditions.

1.5. The Terms and Conditions shall form an integral part of the Long-Term Agreement (if any) entered into between the Buyer and the Company and shall apply to the Buyer’s ordering of goods. In the event of any inconsistency between the Terms and Conditions and the Long-Term Agreement, the provisions of the Terms and Conditions shall apply to the purchase.

2. Ordering the Goods

2.1. To purchase goods, the Buyer shall place an order by e-mail or via the e.nordel system. By placing an order, the Buyer undertakes to pay the price of the goods and to accept the goods ordered.

2.2. An order confirmation shall be sent to the Buyer by e-mail after the order has been placed. If circumstances provided for in paragraph 2.3 are not established, the order shall be confirmed and executed. If circumstances provided for in paragraph 2.3 are established, the Company shall inform the Buyer separately of the next steps.

2.3. The Company may refuse to execute an order if the Buyer fails to comply with all the terms and conditions of ordering the goods, the Company does not have the goods desired by the Buyer, the Buyer is in default of previous payment obligations to the Company, the Buyer is in default of any deferred payments for the goods in accordance with any previous agreements and/or orders between the Buyer and the Seller, or the Buyer’s indebtedness in respect of the goods delivered to the Buyer is in excess of the Buyer’s trade credit, and/or due to any other reasons as may be specified to the Buyer individually. The Buyer shall be informed as soon as possible of any such refusal to execute the order using the available contact details.

3. Price of Goods and Payment

3.1. Prices in the e.nordel system are exclusive of VAT.

3.2. Delivery prices are not included and are quoted upon order confirmation. Orders over EUR 100 excluding VAT are delivered free of charge. Lower value orders are subject to a delivery charge of EUR 3 + VAT. The Company reserves the right to adjust the delivery price after receipt and confirmation of the order by informing the Buyer of the adjusted price by e-mail. The Buyer shall have the right to cancel the order if he/she is not satisfied with the revised delivery price, to choose an alternative delivery method or to collect the goods himself/herself. The Buyer must inform the Seller of his/her agreement/disagreement with the revised delivery price within 1 working day after receipt of the notification of the revised price. In the absence of any notification from the Buyer or in the event of a notification of disagreement with the revised delivery price, the order shall be cancelled.

3.3. Prices do not include the cost of tare, except for the manufacturer’s standard packaging. The price and quantities of tare – cable drums and pallets – can be added to your order after confirmation. The return of the tare and the price paid for it shall be refunded in accordance with the Returns Rules.

3.4. The Company reserves the right to revise the final order price after receipt of the order by informing the Buyer of the final revised order price by e-mail. The Buyer shall have the right to cancel the order if he/she is not satisfied with the final revised order price.

3.5. Goods shall be sold to the Buyer at the prices applicable at the time the order is placed. The final price shall be set out in the order confirmation after taking into account the circumstances set out in paragraphs 3.2 and 3.3. The Buyer may disagree with the price quoted and may cancel the order.

3.6.   The Buyer shall pay for the goods on the basis of a VAT invoice. The Buyer shall also pay the transport costs associated with the delivery of the Goods to the Buyer and the Company shall be entitled to invoice the Buyer for the transport costs.

3.7. Purchase documents – order information, VAT invoices – shall be provided to the Buyer by e-mail. These electronic purchase documents are valid without signature.

3.8. If the Buyer fails to pay on time, the Company shall have the right to suspend execution of his/her orders and await prepayment.

4. Delivery of Goods

4.1. Each time the Buyer places an order, the Buyer may choose to have the ordered goods delivered from the Company’s warehouse to the address specified by the Buyer.

4.2. Upon receipt of an order, the Company shall send the Buyer an order confirmation. When the Company sends an order confirmation to the Buyer, the Buyer shall be deemed to have ordered the goods and to have undertaken to pay for them. The Buyer may not refuse quality goods already ordered that are not in stock in the Company’s warehouse, and the Buyer undertakes to pay to the Company the full price of such goods even if he/she refuses to accept them.

4.3. Goods shall be supplied from the Company’s warehouses unless otherwise agreed.

4.4. The Company shall deliver the goods to the Buyer at the location specified by the Buyer. If the goods have been delivered to the address specified by the Buyer according to the data provided by the Buyer, the Buyer shall not be entitled to make claims against the Company regarding the delivery of the goods to the wrong entity or for any other delivery discrepancies.

4.5. If the Buyer places an order before 3.00 p.m., the stored goods will be delivered the next working day. The Company and the Buyer may separately agree on a different delivery date.

4.6. The Company shall have the right to refuse to deliver the goods if the Buyer has not made the agreed advance payment, or if the Buyer has overdue unpaid invoices or unpaid invoices in excess of the credit limit, or if the Company receives information about the insolvency of the Buyer.

4.7. The risk of damage to the goods shall pass to the Buyer upon acceptance of the goods by the Buyer or the person or carrier designated by the Buyer. If the goods shall be accepted by a person other than the Buyer, the Buyer must provide the details of the person accepting the goods when placing the order.

4.8. If the Company fails to deliver the Goods on time, the Company shall pay, at the Buyer’s request, default interest at the rate of 0.03% of the price of the undelivered goods for each day of delay.

4.9. If the Buyer fails to accept the goods within the time limit agreed between the parties, the Buyer shall pay, at the Company’s request, default interest of 0.03% of the price of the goods not accepted on time for each day of delay.

5. Delivery Control

5.1. All deliveries are accompanied by a bill of lading. The Buyer must, upon acceptance of the goods, check that the goods and quantities delivered correspond to the details provided in the bill of lading and that there are no obvious defects in the goods. Any claim that the goods delivered are not in conformity with the applicable requirements and any claim of visible damage to the goods or their packaging must be made immediately upon acceptance of the goods and must be noted in the bill of lading.

5.2. If the Buyer claims that the goods ordered are defective or damaged (except defective or damaged packaging), the Buyer shall have the right to lodge a reasoned complaint with the Company within three (3) working days from the date of delivery. The Company shall, within three (3) working days of receipt of the complaint, verify whether the complaint is justified; if so, it shall immediately take measures to remedy such deficiencies.

6. Passing of Title

6.1. Title to the goods shall pass to the Buyer upon delivery.

7. Quality of the Goods and Warranty

7.1. The quality of the goods must comply with their technical specification and the legislation governing the quality of goods.

7.2. All products are subject to the manufacturer’s warranty periods. The warranty period shall commence from the date of handover of the goods to the Buyer.

7.3. The time limit for rectifying defects found during the warranty period is fourteen (14) calendar days if the goods are in stock. If the goods are ordered (not in stock), a time limit agreed between the parties shall be set.

8. Returning the Goods

8.1. The Buyer may return the goods by separate agreement between the parties.

8.2. Returns are subject to the Returns Rules.

8.3. Goods that are not held in stock, i.e., goods delivered to the Buyer upon special orders, are non-returnable.

9. Liability

9.1. The Company’s liability shall be limited to direct material damage caused to the Buyer by the breach of this Agreement. The Company shall not cover indirect losses, loss of revenue, loss of profit, loss of data, etc. The liability of the Company, irrespective of the cause, shall not exceed 10% of the value of the goods for which the loss was sustained, unless such limitation of liability is prohibited by the legislation of the Republic of Lithuania.

10. Confidentiality and Data Protection

10.1. The Company prohibits the copying, use, distribution, reproduction of the Company’s information without the written consent of the Company.

10.2. The Company has the right to advertise its products/services or those of its partners. The Company is also entitled to send newsletters to its existing customers by e-mail.

10.3. The Buyer shall be informed about the processing of his/her data in the Privacy Policy published on the Company’s website.

11. Final Provisions

11.1. These Terms and Conditions have been drawn up in accordance with the legislation of the Republic of Lithuania.

11.2. The relationships arising out of these Terms and Conditions shall be governed by the laws of the Republic of Lithuania.

11.3. Any disagreements arising out of the application of these Terms and Conditions shall be resolved by negotiation. In the event of failure to resolve the dispute amicably, the dispute shall be settled in accordance with the procedure established by the legislation of the Republic of Lithuania in the court of the place of the Company’s registered office.

1. Returning the Goods to the Seller

1.1. The Buyer may only return the Seller’s stock Goods purchased by the Buyer from the Seller not later than in the current year.

1.2. Goods must be returned unused, undamaged, complete, in good condition and in their original packaging. The packaging must be intact. The appearance of the Goods and their packaging must be suitable for re-sale.

1.3. In order to return the Goods, the Buyer shall notify the Seller by email to info@nordel.lt, indicating the Goods to be returned, the quantity, the date of purchase and the reason for return.

1.4. On the basis of the notification received, the Seller confirms the possibility of returning the Goods. The Buyer shall deliver the Goods to the Seller’s warehouse.

1.5. Once the Seller has inspected the Goods received and made a final decision, the Buyer shall be informed within three (3) working days. For returnable Goods, the Seller shall issue a Credit Invoice to the Buyer.

1.6. Goods unsuitable for return must be collected by the Buyer from the Seller’s warehouse within ten (10) working days after the Seller’s final decision. If the Goods are not collected by the Buyer, they shall be disposed of.

2. Returning the Tare

2.1. Tare includes cable drums and pallets which are considered as Goods and for which an Invoice is issued.

2.2. The tare to be invoiced shall be subject to a deferral of payment as provided for in the agreement with the Buyer.

2.3. The tare price shall be refunded if the tare is returned not later than within 180 days after the Invoice date. The tare shall not be accepted and its price shall not be refunded if the tare is returned more than 180 days after the Invoice date.

2.4. The Seller shall not accept or provide a refund for damaged, broken, disorderly tare or tare purchased by the Buyer from other sellers.

2.5. The Buyer shall give notice to info@nordel.lt before returning the tare.

2.6. On the basis of the notification received, the Seller shall confirm to the Buyer the possibility of returning the tare to the warehouse and agree on the time of return. The Buyer shall deliver the Goods to the Seller’s warehouse.

2.7. The costs of returning the tare shall be borne by the Buyer, unless otherwise agreed in a particular case.

2.8. If necessary, the return of tare can be arranged by the Seller for an agreed fee.

2.9. Once the Seller has made a final decision, the Buyer shall be informed within three (3) working days. For returnable tare, the Seller shall issue a Credit Invoice to the Buyer.

2.10. Tare unsuitable for return must be collected by the Buyer within ten (10) working days after the Seller’s final decision. If the tare is not collected by the Buyer, it shall be disposed of. The Buyer shall be invoiced for the costs incurred in disposing of the tare. The Seller shall determine the cost of disposal.

3. Returning Defective Goods

3.1. Buyers may return defective Goods after ascertaining that the defect is a manufacturing defect, provided that the Goods sold to the Buyer are subject to the terms and conditions of the warranty granted by the manufacturers of the Goods, which are specified in the technical documentation of the Goods.

3.2. When the Buyer returns Goods which the Buyer considers to be of poor quality or defective, the Buyer shall complete a Defect Report and submit it to the Seller’s responsible employee.

3.3. If the Buyer needs new Goods immediately and the Seller has them in stock, the Seller shall issue a VAT Invoice for the new Goods. A Credit Invoice shall be issued to the Buyer for defective Goods only if the Seller confirms that the Goods are defective.

3.4. If the Seller does not confirm the defect, the Seller undertakes to inform the Buyer within three (3) working days.

In this Privacy Policy, we provide the information regarding the processing of personal data carried out on our website at www.nordel.lt and www.e.nordel.lt, as required by the General Data Protection Regulation (EU) 2016/679 (hereinafter referred to as the Regulation).

The data controller who determines the purposes and means of processing of personal data is Nordel UAB (registration No. 305208104, registered address: Ukmergės 369A, Vilnius, LT-12142, telephone +370 61846225, e-mail info@nordel.lt).

It is important to read the Privacy Policy carefully as it applies to natural persons and legal entities when purchasing goods, visiting the website, communicating with the Company and otherwise providing personal data.

The terms used in the Privacy Policy will be understood as defined by the Regulation.

The information presented below includes the following purposes of data processing: the conclusion and performance of contracts with natural persons and legal entities; the sending of newsletters and other direct marketing; the processing of the personal data of job applicants who participate in the selection process and the administration of the candidate database; the administration of complaints, enquiries or orders; e-mail communication; the use of cookies; the use of social networks; and the use of video surveillance. This Privacy Policy also describes your rights as a data subject, the provision of data to its recipients and other conditions for the processing of personal data applicable to all data processed by the Company for the purposes listed above.

The conclusion and performance of contracts with natural persons and legal entities

For the purpose of concluding and performing contracts, we will process the data that you provide at the time of concluding the contract, as well as the data we receive during the performance of the contract, including information about the goods purchased and payment-related data. If you do not provide your personal data, we will not be able to identify you and to conclude an agreement with you.

The basis for the processing of personal data will be the performance of a contract or the actions performed before the conclusion of the contract upon your request. Certain data processing actions may also be based on the fulfilment of statutory obligations, for example, to comply with the obligations laid down in the legislation on tax payments.

We will retain your personal data for not longer than 10 years after the termination of the contract.

The sending of newsletters and other direct marketing

For existing customers (both natural persons and legal entities) who have provided their e-mail address or telephone number, the Company will be able to provide information about goods and services, news, promotions, events, or other direct marketing information.

Your personal data will be processed for the purpose of direct marketing for a period of 5 years from the end of the relationship with you or termination of the contract.

Each e-mail sent to you will give you the opportunity to unsubscribe. You can also unsubscribe or withdraw your consent by contacting the Company using the provided contact details.

Handling of complaints, requests and orders

If you submit a complaint, claim, enquiry or order by e-mail, in writing or otherwise, the personal data you have voluntarily provided will be processed for the purpose of handling that complaint, claim, enquiry or order.

If your complaint or claim is related to a potential dispute, possible damage, etc. and if any contractual relations arise during the execution of an order, your personal data will be stored for a maximum period of 10 years. If the personal data related to a complaint or a claim are not related to a potential dispute, they will be destroyed within a shorter period when such data are no longer necessary for achieving the purposes for which they were processed.

The processing of your personal data will be based on the expression of your free will, i.e., your consent, but in certain cases a legal act may become the basis for the continued retention of a complaint.

E-mail communication

According to the Regulation, the contents of e-mail communication are considered as personal data, even when the correspondence is conducted by the employees of legal entities. In this regard, the contents of electronic communication and e-mail addresses are subject to the mandatory rules of personal data processing provided for by the Regulation.

The processing of your personal data will be based on the expression of your free will, i.e., your consent, for e-mail communication and provision of certain personal data therein. In addition, the processing may also be based on the performance of a contract and statutory obligations.

Your e-mail address, correspondence contents and related data will be processed in accordance with the principle of proportionality. The data will be visible in particular to the person with whom you are communicating directly by e-mail. However, in some cases, the contents of your correspondence may be visible to other employees, e.g., in cases of internal administration, investigation of possible infringements of legislation or internal rules, during substitutions and related events and in similar situations.

The use of cookies

A cookie is a small file consisting of letters and numbers that is stored on your browser or the hard drive of your computer. Different cookies are used for different purposes. Cookies also help us to distinguish you from other website users, thus ensuring a more enjoyable website experience and allowing us to improve the website.

Most browsers allow you to reject all cookies and some browsers allow rejecting only third-party cookies. You may take advantage of these options. However, please note that disabling all cookies may have a negative effect on the use of the website and you may not be able to use some of the services offered on our website without the cookies.

The following cookies are used on our websites:

• performance enhancing (session) cookies. These cookies are used for improving the functioning of the website and collect general (anonymous) information related to the use of the website. 
• analytical cookies (tracking cookies from Google Analytics). These cookies allow us to identify and count visitors to the website and to track how visitors move around the website as they use it. This helps to improve the performance of the website, for example by ensuring that users can easily find what they are looking for. The processing of data collected by these cookies is based on consent. 
• functional cookies. These cookies are used to recognise website visitors when they return to the website. This allows providing tailored content on social networks and remembering information relevant to the customers. The processing of the data collected by these cookies is based on the consent of customers.

The list of cookies used on our website is presented below:

Google Analytics

Managing and deleting cookies

Most browsers are set to accept cookies automatically. Once you know how and why they are used, you can decide whether to keep cookies or turn them off in your browser. Most browsers allow you to manage cookies through their settings menus. If you do not wish to accept any cookies, you can choose a setting in your browser to not accept all cookies or to receive a notification when a cookie is created.

To find out more about how to manage cookies, please visit: https://www.allaboutcookies.org/manage-cookies/. Please note that if you disable cookies, you may not be able to use some of the features. If you do not wish to receive any cookies, you can set your browser to block all cookies or to send you a notification when a cookie is created.

In addition to the cookies used by the Controller, our website may allow certain third parties to set and access cookies on your computer. In such case, the use of cookies is subject to the third-party privacy rules.

The use of social networks

Any information you provide via social media (including messages, the use of the Like and Follow buttons, and other communications) is under the control of the social network manager.

We recommend that you read the privacy notices of third parties and directly contact service providers if you have any questions as to how they use your personal data.

Video surveillance

The Company carries out video surveillance inside the premises (at the entrance to the premises) and on the grounds (in the outdoor warehouse) to ensure the security of property and persons. Video surveillance is conducted on the basis of a legitimate interest. Video recordings are stored for up to 30 days.

Provision of personal data to data recipients

Your personal data may be provided to:

• IT, server, e-mail, archiving, marketing, accounting, postal and courier service providers.
• notaries, bailiffs, lawyers, consultants, auditors, debt collection companies.
• law enforcement and supervisory authorities, courts and other dispute resolution bodies.
• potential or actual successors to our business or any part thereof, or their authorised advisers or persons.

What are the principles of personal data protection that we follow?

When collecting and using the personal data received from you and from other sources, we observe the following principles:

• Your personal data are processed lawfully, fairly and in a transparent manner (principles of lawfulness, fairness, and transparency).
• Your personal data are collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (principle of purpose limitation),
• Your personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (principle of data minimisation).
• The data being processed are accurate and, where necessary, kept up to date (principle of accuracy).
• Your personal data are stored in a form that permits identification of the data subject for no longer than is necessary for the purposes for which your personal data is processed (principle of storage limitation).
• Your personal data are processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures (principle of integrity and confidentiality).

Rights of the data subject

Please be advised that you have the following rights as a data subject: the right to access your data and to be informed on how they are being processed; the right to obtain the rectification of inaccurate personal data or, taking into account the purposes of the processing, to have the incomplete personal data completed; the right to obtain the erasure of the personal data or the suspension of personal data processing activities (except for storage); the right to obtain the restriction of processing of the personal data; the right to data portability; the right to submit a complaint to the State Data Protection Agency; the right to withdraw your consent and to object to the processing of your personal data.

To make sure that you are able to exercise your rights as a data subject, we have to be able to identify you. If you are not identified, it will not be possible to ascertain whether the person whose personal data are being processed is the person making the request, and therefore you will not be able to exercise your rights.

We may refuse to act on your request related to the exercise of your rights or charge you an adequate fee if your request is manifestly unfounded or excessive, as well as in other cases provided for by the law.

Should you wish to exercise your rights as a data subject or have any other questions regarding the processing of your personal data, please contact us at the following contact details: info@nordel.lt or by submitting a request to the Company at the address indicated at the beginning of this policy.